Incident Response Service

The Cyber Security Incident Response service follows the SANS methodology to manage incidents efficiently, with exercises, playbook creation, and continuity planning to ensure swift response to threats. 

Rapid and Effective Incident Response to Minimise Impact

When a cyber incident occurs, every second counts. Acumen's Digital Forensics and Incident Response (DFIR) services provide the expertise, tools, and best practices to contain, remediate, and recover from cyber security breaches swiftly and effectively. 

Our incident response methodology is grounded in industry best practices, including the NIST Incident Response Framework and the SANS Incident Response Process. These trusted frameworks guide our approach to: 

Preparation

Ensuring readiness for potential incidents. 

Detection
and Analysis

Rapid identification of cyber threats and assessment of their impact.

Containment, Eradication, and Recovery

Minimising damage, removing threats, and restoring operations securely. 

Post-Incident
Activity

Conducting detailed reviews to improve your organisation’s resilience. 

Our adherence to these frameworks ensures a structured, efficient response to any incident, reducing downtime and limiting damage.

A Unique Advantage: Incident Response Included in MXDR

For organisations leveraging our core Managed eXtended Detection and Response (MXDR) services, we provide a unique benefit in that full Incident Response support is included at no additional cost.

No Separate Retainer Required

Unlike most providers who charge separately for incident response retainers, our MXDR customers benefit from a seamless, integrated IR capability as part of their core service.

24/7 Access to IR Expertise

When an incident occurs, our team is ready to respond immediately, leveraging your existing MXDR deployment to mitigate threats and restore operations swiftly. 

Cost-Effective and Hassle-Free

With incident response included, there’s no need for additional contracts or retainers—just comprehensive protection when you need it most. 

This approach eliminates unnecessary complexity and costs, providing unmatched value to our MXDR customers. 

Retained and Ad-Hoc IR Services

For organisations that do not currently leverage our MXDR services, we offer flexible Incident Response services tailored to your needs: 

Retained IR Services

Establish an ongoing relationship with our IR team through a retainer model, ensuring you have guaranteed access to our expertise when needed. 

Emergency IR Engagements

In the event of a breach, contact us 24/7/365 for immediate support.

Our rapid response team will quickly assess the situation, contain the threat, and restore security with minimal disruption. 

Cutting-Edge Tools and Expertise

Acumen Cyber is IR program accredited with both CrowdStrike and SentinelOne, granting us access to the most advanced tools and technologies in the industry. When called into an IR engagement, we leverage: 

Comprehensive Threat Visibility

Advanced tooling enables us to detect and analyse threats across endpoints, networks, and cloud environments with unparalleled accuracy.

Rapid Remediation Capabilities

CrowdStrike and SentinelOne’s market-leading platforms allow us to isolate threats and neutralise attackers swiftly.

Expert Guidance

Our team combines technical expertise with practical experience to secure your environment and restore business operations as quickly and safely as possible.

This combination of cutting-edge technology and expertise ensures that our incident response efforts are effective, efficient, and thorough.

Comprehensive Incident Response 

When seconds count, we rely on the best. That’s why we’ve partnered with industry leaders like CrowdStrike and SentinelOne—ensuring our responders have the tools they need to deliver unmatched speed and visibility in any scenario.

With these cutting-edge platforms, our team quickly gains deep insights into your environment, enabling rapid containment, thorough investigation, and swift eradication. This ensures the impact of the incident is minimised, allowing you to return to business as usual with confidence.

By combining our expertise with world-class technology, we provide a seamless, efficient, and effective response to even the most complex cyber threats.

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